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Write to us.
We read everything and reply by email, usually within a few days. Patients: we can't interpret reports or advise on your treatment — your clinic is the right place for that — but we're glad to hear what you'd like explained better.
You're writing about a payment. Fees are final, but a duplicate charge or a payment error is corrected. Write from the email on your account and give the invoice number or payment reference. We reply within 5 working days.